Last updated: April 2026
1. Return Eligibility
We accept returns within 30 days of delivery for products that are unopened and in their original packaging. Due to the nature of our products (personal care/hygiene), we cannot accept returns on opened or used products unless the product is defective.
2. How to Initiate a Return
To initiate a return, please contact us at hello@juhmallnature.com with your order number and reason for return. We will provide you with return instructions and a return authorization. Please do not send products back without contacting us first.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days. Shipping costs are non-refundable.
4. Defective Products
If you receive a defective product, please contact us within 7 days of delivery with photos of the defect. We will arrange a replacement or full refund at no additional cost to you, including return shipping.
5. Exchanges
We currently do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order.
6. Contact
For any questions about returns or refunds, please contact us at hello@juhmallnature.com.