Last updated: April 2026
1. Processing Time
Orders are processed within 2-5 business days after payment confirmation. You will receive an email notification with tracking information once your order has shipped.
2. Shipping Methods & Rates
We currently ship within the United States. Shipping rates are calculated at checkout based on the weight of your order and your delivery location. We may offer free shipping promotions from time to time, which will be advertised on our website and social media channels.
3. Estimated Delivery Times
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days (if available)
Please note that delivery times are estimates and may vary due to carrier delays, weather, or other circumstances beyond our control.
4. Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier’s website.
5. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at hello@juhmallnature.com within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue and, if necessary, send a replacement or issue a refund.
6. International Shipping
We currently do not offer international shipping. We plan to expand shipping options in the future. Please follow us on social media for updates.